Operations Transformation

$125M Marketing Services Company

Background

  • The company manages direct mail technology solutions to streamline and empower clients’ marketing execution efforts
  • Data-driven marketing solutions deliver industry-leading cost per acquisition results

Contributions

  • Raised awareness regarding system requirements to improve processes
  • Coached leaders on effective lean principles and labor management techniques
  • Contributed to KPIs and management tools
  • Implemented scheduling upgrades, equipment observations, customer service representation, use of time analysis, and problem-solving methods

Results

  • 27% improvement in productivity
  • 69% reduction in spoilage
  • 47% reduction in missing start dates (transactional discipline)
  • 36% reduction in orders past customer approval dates (transactional discipline)
  • 15% improvement in schedule adherence